Frequently Asked Questions
Everything you need to know about our gourmet food selection and services.
How do you ensure the freshness of your food products during shipping?
We use temperature-controlled packaging and vacuum-sealing techniques for perishable items. All orders are processed with expedited shipping to ensure your food arrives in peak condition.
What is the shelf life of Servet products?
Each product comes with a clearly marked expiration or 'best by' date on the packaging. Generally, our pantry items last 6-12 months, while fresh artisanal goods should be consumed within 7-14 days.
Do you offer international shipping for your gourmet items?
Currently, we ship to most countries within North America and Europe. Please note that customs regulations for food products vary by country and may affect delivery times.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or is incorrect, please contact our support team within 48 hours for a full refund or replacement.
Are your products suitable for people with specific dietary restrictions?
We offer a wide range of organic, gluten-free, and vegan options. Detailed ingredient lists and allergen warnings are provided on every product page to help you make informed choices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.