Returns & Exchanges

At Servet, we strive to ensure every gourmet product arrives in perfect condition; however, due to the perishable nature of our food items, we offer specialized return solutions for damaged or incorrect orders.

Return Process

• 1.
  Contact Support

  Email our customer service team within 24 hours of delivery with your order number and photos of the product issues.

• 2.
  Review Process

  Our quality assurance team will review your claim to ensure it meets our safety and hygiene standards for a return or replacement.

• 3.
  Return Authorization

  Once approved, we will provide a prepaid shipping label or instructions for disposing of the item if a return is not required for food safety.

• 4.
  Refund or Replacement

  After processing, we will either ship a fresh replacement immediately or issue a full refund to your original payment method within 5-7 business days.